Customer Service

  • Corporate Gifts
    • Make your gift-giving special and anticipated instead of ordinary and expected. Portugalroosters.com offers a unique selection of extraordinary products, and we offer you complete fulfillment services. We can take care of gift wrap, cards, inclusion of personalized materials and shipping to anywhere in the world. This leaves more time for you to focus on your employees and customers please contact customerservice@portugalroosters.com for more information.
  • Secure Shopping
    • Protecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted, and can be trusted to arrive privately and unaltered. We believe this element provides the most effective way to ensure that your order information is protected while offering a very secure shopping environment.
    • Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We do not transfer credit card numbers via email, and ask that in any email correspondence with us you refrain from doing so as well. If you have any concerns about ordering electronically, please email us at customerservice@portugalroosters.com
  • Check Order Status
    • Tracking Packages
      • Please email customerservice@portugalroosters.com your Order Number and Billing Zip Code or Postal Code.
      • To help you track the status of your shipment, we will email you a tracking number or a delivery confirmation number.
      • If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please email us.
  • Purchasing
    • Checkout
      • All the items that you have in your shopping cart appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout". When you click "Submit Order" we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click "Order Now".
    • Using the Save for Later Feature
      • If you get to the Shopping Cart page and decide you are not ready to purchase all of the items in your shopping cart, you can use the "Save for later" feature to move the item(s) out of your cart until your next visit. When you return, the item(s) will be back in your shopping cart. Please note: it is not necessary to use the "Save for Later" feature to save all of the items in your shopping cart until your next visit. We will automatically save your shopping cart for 45 days. Use "Save for Later" only if you want to purchase some items now and some items later.
    • Canceling an Order
      • If you would like to cancel or change an order that you've just placed, please email customerservice@portugalroosters.com as soon as possible. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged. (See Returns & Exchanges Policies)
      • Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.
    • Multiple Shipping Addresses
      • You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
      • You can use the "Save For Later" feature described above to help you separate the items in your order. Simply move the item(s) you wish to ship to a different address into your save for later area. After completing checkout for your first address, return to your shopping bag and purchase the item(s) for your second address. Repeat as necessary for multiple addresses.
    • Methods of Payment
      • We accept Visa®, MasterCard®, and American Express®, credit card numbers in payment of orders. Generally, we do not charge your credit card until we ship your order. If all ordered items are not currently available, we will ship what we have and charge you only for what we have shipped. If additional stock is expected within the next 30 days, we will ship your back-ordered items when they arrive and charge your card for those items at time of shipment. If an item is out-of-stock and not expected to arrive within 30 days, we will contact you about the delay and ask for your instructions as to whether you want the product shipped when it becomes available. Our shipping charges are described at Shipping and Services and Canadian & International Orders. We are unable to accept checks, cash, or credit vouchers.
      • If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
    • Tax policy
      • Tax is based on Ontario tax rates. (See Conditions Of Use)
      • Tax is also applied to the shipping charges associated to the taxable items in your order.
      • If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has indeed been shipped.
    • Tax exempt purchases
      • If you are making a purchase for a tax-exempt organization, or are an individual that qualifies for a tax exemption, please contact our Customer Service team customerservice@portugalroosters.com. To ensure compliance with state and local laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.
    • Pricing policy
      • Prices shown are in Canadian dollars only.
    • Returns & Exchanges
      • Should any product fail to meet your expectations, for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method.
      • If you are returning a product you received as a gift, you may exchange it for an item or gift certificate of equal value.
      • On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
    • Validating or Rejecting Your Order.
      • After you place an order using our shopping cart, we will check the information you provide to verify availability of your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given us with the order. Your credit card will normally not be charged if we reject an order, but we will process a refund if a charge has been made against your card.